Legal

Terms & Conditions

Last updated / Effective: 19 June 2026

These Terms and Conditions ("Terms") govern your access to and use of the Raize online poker platform, the website at raize.poker, and all related games, software, applications and services (together, the "Service").

The Service is operated by 3-102-943085 Sociedad de Responsabilidad Limitada ("3-102-943085 S.R.L.", "Raize", "we", "us", "our"), a company incorporated in the Republic of Costa Rica under company registration number 3-102-943085, with its registered office at San José, Escazú, San Rafael, Guachipelín, 400 metres north of Construplaza, Latitud Norte Building, 3rd Floor, c/o Quatro Legal, Costa Rica.

Raize is licensed and regulated to offer business-to-consumer (B2C) gaming under the Betting and Gaming Act 2005 of the Autonomous Island of Anjouan, Union of the Comoros, holding Anjouan Internet Gaming Licence No. ALSI-202511038-FI2, issued by Anjouan Licensing Services Inc.

1. Definitions

• Account — the player account you register to access the Service.
• Player / you — a natural person who registers for and uses the Service.
• Player Funds — the cleared balance of funds and/or play credits ("chips") held in your Account.
• Cryptocurrency — the digital assets we accept for deposit and withdrawal, as published in our cashier from time to time.
• KYC — "Know Your Customer" identity-verification checks, including the biometric facial verification described in clause 7.
• Live-Dealer Game — a poker game dealt by a trained human dealer with physical cards and streamed to you in real time.

2. The agreement and changes to it

2.1 These Terms form a binding agreement between you and Raize.

2.2 We may amend these Terms at any time, including to reflect changes in law, our licence conditions, or the Service. We will post the updated Terms with a revised "Effective" date and, where changes are material, give notice through the Service or by email. Your continued use after changes take effect constitutes acceptance. If you do not accept a change, you must stop using the Service and may withdraw your Player Funds subject to clauses 9–10.

3. Licensing and regulatory status

3.1 The Service is provided under Anjouan Internet Gaming Licence No. ALSI-202511038-FI2, issued to 3-102-943085 S.R.L. by Anjouan Licensing Services Inc. under the Betting and Gaming Act 2005 (Government Notice No. 007 of 2005), Autonomous Island of Anjouan, Union of the Comoros.

3.2 We operate in accordance with the Anjouan Code of Conduct for Internet Gaming Operators and applicable licence conditions, including responsible-gaming, anti-money-laundering, game-fairness and player-protection requirements.

3.3 The licensing authority's details are: Anjouan Licensing Services Inc., 15619 Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of the Comoros; admin@anjouangaming.com; www.anjouangaming.com.

4. Eligibility

4.1 You may only use the Service if you:

• are at least 18 years old (or the higher minimum legal age for gambling in your jurisdiction);
• have full legal capacity to enter into a binding contract;
• are not resident in, accessing the Service from, or a national of a Restricted Territory (clause 5);
• are not self-excluded and have not previously been excluded or barred by us;
• are not a person prohibited from gambling under any law applicable to you; and
• are using the Service for your own personal, non-commercial, recreational use.

4.2 Underage gambling is prohibited. We operate a zero-tolerance policy. We verify the age and identity of every player before any real-money play, and we will void play and withhold winnings of anyone found to be under age.

4.3 It is your responsibility to ensure that online gambling is lawful for you in your jurisdiction. We do not represent that the Service is lawful in any particular place.

5. Restricted Territories and geo-blocking

5.1 The Service is not available to, and may not be used by, persons located in or resident in the following Restricted Territories (the list may be updated and is enforced by geo-IP blocking): the United States of America, the United Kingdom, Australia, the Union of the Comoros (including Anjouan), all Member States of the European Union and the European Economic Area (EEA) (including, without limitation, France, Germany, the Netherlands, Spain, Austria, Ireland, Italy, Poland, Portugal and Sweden), any country on the FATF "call for action" (black) list, and any country or territory subject to international financial sanctions, including but not limited to any further territories we publish from time to time.

5.2 You must not use a VPN, proxy, or any other technique to disguise your location or circumvent geo-blocking. Doing so is a material breach of these Terms and may result in account closure and forfeiture of funds derived from such use.

5.3 We reserve the right to add or remove territories at any time to comply with law, our licence, or our risk and payment policies.

6. Registration and your Account

6.1 You must register one Account using accurate, current and complete information, and keep it up to date. Multiple accounts per person are prohibited.

6.2 You are responsible for keeping your login credentials confidential and for all activity under your Account. Use a strong password and enable two-factor authentication where offered. Notify us immediately at admin@raize.poker of any unauthorised access.

6.3 We may refuse to open, or may suspend or close, any Account at our discretion where required by law, our licence, our risk and AML policies, or these Terms.

7. Identity verification and facial (biometric) KYC

7.1 Before you deposit, play for real money, or withdraw, and at any time afterwards, we require you to complete identity-verification (KYC) checks. These include submitting a government-issued identity document and completing a facial verification check — a "selfie" or short video that is checked for "liveness" (that you are a real, present person) and used to help verify your identity and age — through our third-party verification provider, Youverse.

7.2 The facial verification check processes biometric data, which is sensitive personal data. How that data is collected, used, retained and protected — and the separate, explicit consent we ask you to give for it — is described in detail in our Privacy & Cookies Policy (Biometric Data & Facial Verification). You should read that section before completing verification.

7.3 You agree to provide accurate verification information and acknowledge that we may decline registration, restrict play, withhold withdrawals, or close your Account if checks cannot be completed or if information is inaccurate, incomplete, or suggests fraud, underage use, or prohibited-territory use.

7.4 We may re-verify you, request additional documents (including source-of-funds and source-of-wealth evidence), and use third-party data and sanctions/PEP screening to meet our legal and licence obligations (clause 11).

8. Games, fair play and live-dealer poker

8.1 Raize offers peer-to-peer poker. You play against other players, not against the house. Raize's compensation is the rake and fees published in the Service, not a stake in any pot.

8.2 Our real-money games are Live-Dealer Games: physical cards dealt by trained human dealers and streamed to you in real time. Game integrity is maintained through documented card-handling and shuffle procedures, dealer training and supervision, session recording, and anti-collusion and anti-fraud monitoring. Any random number generation (RNG) is used only on play-money or test tables, and not for real-money play.

8.3 Live-dealer sessions are recorded and streamed. By playing, you consent to the recording of gameplay (including chat and table action) for fairness, dispute-resolution, security and regulatory purposes, as described in the Privacy Policy.

8.4 Prohibited conduct. You must not: collude with other players or share hidden information; "chip dump" or transfer value through intentional losing; use bots, automated software, AI assistance, real-time solvers, or any tool that gives an unfair advantage; exploit errors or bugs; use another person's Account; or engage in any fraud, money laundering, or abusive behaviour. Breach may result in void hands, forfeiture, account closure, and reporting to authorities.

8.5 We may void any hand, game, bet or payout affected by a technical malfunction, dealer error, misdeal, communication failure, or fraud, and will return affected stakes where appropriate. Malfunction voids all plays and pays.

9. Player Funds and cryptocurrency

9.1 The Service operates in cryptocurrency. We accept deposits and pay withdrawals in the cryptocurrencies published in our cashier from time to time. We do not provide fiat banking and we do not pay interest on Player Funds.

9.2 Deposited value is credited to your Account as a balance and/or play credits ("chips") used to participate in games. Chips and Account balances have no value outside the Service except as withdrawable Player Funds under these Terms.

9.3 Segregation. In accordance with our licence conditions, Player Funds are held in accounts that are kept separate from our operational funds, so that they remain available to meet withdrawals.

9.4 Crypto risk / volatility. Cryptocurrency values can be highly volatile. You accept all risk arising from changes in the value of cryptocurrency before, during and after deposit, play and withdrawal, including value changes while transactions are pending on a blockchain network. We are not responsible for losses caused by exchange-rate or market movements, network fees, network congestion, forks, or your sending assets to the wrong address or network.

9.5 No reversibility. Blockchain transactions are generally irreversible. You are responsible for the accuracy of any wallet address you provide. We are not liable for funds sent to an incorrect or incompatible address.

9.6 You may only fund your Account from a cryptocurrency wallet you own and control. Third-party deposits are not permitted.

10. Deposits, withdrawals and dormant accounts

10.1 Minimum and maximum deposit and withdrawal amounts, supported networks, and any fees are published in our cashier.

10.2 Withdrawals are paid to a verified wallet in your name/control after successful KYC and AML checks. We may delay or decline a withdrawal pending verification, source-of-funds review, or investigation of suspected breach, fraud or prohibited activity. Where checks are satisfied, payouts are processed promptly.

10.3 We may require you to wager deposited funds a reasonable amount, or to verify the funding source, before withdrawal, to prevent money laundering.

10.4 Dormant accounts. If your Account is inactive for 12 consecutive months, we may treat it as dormant and will take reasonable steps to contact you and return your balance to you, in accordance with applicable law and our licence conditions. We do not charge a dormancy fee.

11. Anti-money laundering (AML/CFT) and sanctions

11.1 We comply with applicable anti-money-laundering and counter-terrorist-financing requirements and our Anjouan licence conditions. We operate a risk-based AML/CFT programme overseen by a designated Money Laundering Reporting Officer (MLRO).

11.2 We carry out customer due diligence on all players and enhanced due diligence on politically exposed persons (PEPs) and players presenting higher risk; we screen players against international sanctions lists (UN, EU, OFAC, UK); we monitor transactions for suspicious activity; and we conduct identity verification for transactions at or above US$10,000 (or equivalent), individually or cumulatively over a period.

11.3 We may request source-of-funds and source-of-wealth evidence at any time. We may freeze, refuse or reverse transactions, suspend Accounts, and file Suspicious Activity Reports with the relevant financial intelligence unit and our regulator, without notice to you where the law so requires. We retain related records for at least five (5) years.

12. Bonuses and promotions

12.1 Bonuses and promotions are subject to their own published terms, including eligibility, wagering requirements and expiry dates, which form part of these Terms. Where a promotion's terms conflict with these Terms, the promotion's terms govern for that promotion.

12.2 We may withdraw, amend or reclaim bonuses, and void associated winnings, in cases of abuse, multiple accounts, bonus-hunting, or breach of these Terms.

12.3 We market responsibly: our promotions are not targeted at minors or vulnerable persons, do not portray gambling as a way to solve financial problems, and do not guarantee winnings.

13. Responsible gaming

13.1 We are committed to responsible gaming. Tools to help you stay in control — deposit, loss and session limits, reality checks, time-outs and self-exclusion — are available in your Account and described in our Responsible Gaming Policy.

13.2 You can self-exclude at any time. During self-exclusion we will close or suspend access and take reasonable steps not to send you gambling marketing.

14. Intellectual property

14.1 All content, software, trademarks, logos and materials in the Service are owned by or licensed to Raize and are protected by law. We grant you a limited, revocable, non-transferable, non-exclusive licence to use the Service for personal recreational play. You must not copy, modify, reverse-engineer, scrape, or create derivative works, except as permitted by law.

15. Disclaimers and limitation of liability

15.1 The Service is provided "as is" and "as available." To the maximum extent permitted by law, we exclude all implied warranties.

15.2 We are not liable for indirect, incidental, consequential or special losses, loss of profit, or loss arising from cryptocurrency value changes, network issues, your breach of these Terms, or matters outside our reasonable control.

15.3 To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with the Service is limited to the greater of (a) the amount of Player Funds in your Account at the time the liability arose, or (b) US$500 (or its cryptocurrency equivalent).

15.4 Nothing in these Terms excludes liability that cannot be excluded by law (including for fraud or death/personal injury caused by negligence).

16. Indemnity

You agree to indemnify and hold Raize harmless against losses, liabilities and costs arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

17. Suspension and termination

17.1 You may close your Account at any time by contacting admin@raize.poker, subject to completing any pending verification and to clauses 9–11.

17.2 We may suspend or terminate your Account, void plays and withhold or forfeit funds where you breach these Terms, where required by law, our licence, AML or sanctions obligations, or where we reasonably suspect fraud, collusion, prohibited-territory use, or underage use. Where lawful and appropriate, undisputed Player Funds will be returned to you.

18. Complaints and dispute resolution

18.1 If you have a complaint, contact us first at admin@raize.poker. We will acknowledge your complaint within one (1) working day and aim to resolve it within a reasonable time (and in any event within 14 days), in line with our licence conditions.

18.2 If we cannot resolve your complaint, you may escalate it through our Alternative Dispute Resolution (ADR) process. We participate in mandatory ADR as required by our licence, and you may refer unresolved disputes to Anjouan Licensing Services Inc. (contact details in clause 3.3).

19. Governing law and jurisdiction

19.1 These Terms are governed by the laws of the Autonomous Island of Anjouan, Union of the Comoros, and (as applicable to the operating company) the Republic of Costa Rica, without prejudice to mandatory consumer-protection rights you have in your country of residence.

20. General

20.1 If any provision is found unenforceable, the rest remains in effect.

20.2 We may assign these Terms (e.g. on a corporate reorganisation); you may not assign your Account or rights without our consent.

20.3 No waiver of any breach is a waiver of any later breach.

20.4 These Terms (with the Privacy and Responsible Gaming policies and any promotion terms) are the entire agreement between you and us regarding the Service.

20.5 These Terms are published in English; translations are for convenience and the English version governs.

21. Contact

3-102-943085 S.R.L. (trading as Raize) — registered office San José, Escazú, San Rafael, Guachipelín, 400 m north of Construplaza, Latitud Norte Building, 3rd Floor, c/o Quatro Legal, Costa Rica. General contact: admin@raize.poker.